Terms & Conditions
Last Updated: July 2026
Welcome to Anita Pediatric Sleep Solutions ("we", "our", "us"). These Terms & Conditions govern your use of our website, services, programs, consultations, sleep plans, digital resources, memberships, courses, and related offerings.
By accessing our website, booking a consultation, downloading resources, or purchasing any service, you agree to these Terms & Conditions.
1. About Us
Anita Pediatric Sleep Solutions is operated by Anita Bala and is based in Dubai, United Arab Emirates.
Website: anitapediatricsleep.com
Email: support@anitapediatricsleep.com
2. Services
We provide pediatric sleep consulting services and educational resources, including but not limited to:
Personalized sleep plans
One-on-one consultations
Coaching and support packages
Digital products and downloads
Membership programs
Online courses and workshops
Educational resources and guides
All services are provided for educational and coaching purposes only.
3. Eligibility & Parent Responsibility
You must be at least 18 years old to use our services.
By purchasing our services or providing information about a child, you confirm that you are the child's parent, legal guardian, or otherwise legally authorized to provide information and make decisions on the child's behalf.
You are responsible for ensuring that any information you provide is accurate and up to date.
4. Payments
Payment must be received in full before services are delivered unless otherwise agreed in writing.
Payments are processed securely through third-party providers such as Stripe.
We do not store or have access to your full payment card information.
5. Refund Policy
Due to the personalized nature of our services, consultations, sleep plans, coaching packages, memberships, courses, and digital products are generally non-refundable once purchased.
Any exceptions are granted solely at our discretion.
6. Cancellation & Rescheduling
Appointments may be rescheduled with at least 24 hours' notice.
Appointments cancelled with less than 24 hours' notice, missed appointments, or no-shows may be forfeited and may not be eligible for a refund or replacement session.
7. Client Responsibilities
To achieve the best possible results, you agree to:
Provide accurate information
Participate actively in the process
Follow recommendations consistently
Communicate honestly about progress and challenges
Seek appropriate medical care when needed
Results vary from family to family and cannot be guaranteed.
8. No Guaranteed Results
Every child, family, and sleep situation is unique.
While we strive to provide professional guidance and support, we cannot guarantee specific outcomes, improvements, timelines, or results.
9. Intellectual Property
All content provided through our website, consultations, sleep plans, courses, memberships, digital resources, downloads, guides, and programs remains the exclusive intellectual property of Anita Pediatric Sleep Solutions.
Your purchase grants you a limited, personal, non-exclusive, non-transferable licence to use the materials for your own family and household.
You may not:
Copy
Reproduce
Modify
Republish
Sell
Share
Distribute
License
Transfer
any materials without our prior written consent.
10. Website Use
You agree not to:
Use the website unlawfully
Attempt unauthorized access to our systems
Interfere with website security
Upload malicious software
Misrepresent your identity
Use our content without permission
We reserve the right to restrict or terminate access where misuse occurs.
11. Respectful Conduct
We are committed to maintaining a respectful and safe environment.
We reserve the right to suspend or terminate services immediately without refund if a client engages in abusive, threatening, discriminatory, harassing, or inappropriate behaviour toward Anita Bala or any team member.
12. Third-Party Services
Our website and services may use third-party providers including:
Stripe
Email service providers
Analytics providers
Scheduling software
We are not responsible for the content, policies, security, or practices of third-party services.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Anita Pediatric Sleep Solutions and Anita Bala shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, services, resources, recommendations, products, or programs.
Our total liability shall never exceed the amount paid by you for the specific service giving rise to the claim.
14. Indemnification
You agree to indemnify, defend, and hold harmless Anita Pediatric Sleep Solutions, Anita Bala, employees, contractors, affiliates, and representatives from any claims, losses, liabilities, damages, costs, or expenses arising from:
Your use of our services
Your breach of these Terms
Information you provide
Decisions made based on recommendations received
15. Chargebacks & Payment Disputes
If you experience concerns regarding a purchase, we encourage you to contact us first so we can work together to resolve the issue.
Initiating a chargeback for services already delivered may result in suspension of access to services, resources, programs, or support while the matter is reviewed.
16. Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including illness, internet outages, technical failures, natural disasters, government actions, pandemics, acts of terrorism, labour disputes, or other unforeseen circumstances.
17. Arbitration
If a dispute arises, both parties agree to first attempt resolution through good-faith discussions.
If resolution cannot be reached, disputes shall be submitted to confidential arbitration in Dubai, United Arab Emirates before either party initiates court proceedings, except where applicable consumer protection laws require otherwise.
18. Compliance With Laws
We reserve the right to refuse, suspend, or terminate services where providing those services would violate applicable laws, regulations, sanctions, export controls, or governmental restrictions.
19. Governing Law
These Terms & Conditions are governed by the laws of Dubai and the United Arab Emirates.
20. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
21. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Anita Pediatric Sleep Solutions regarding the use of our website and services.
22. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website and continued use of our services constitutes acceptance of any updates.
23. Contact
Questions regarding these Terms may be directed to: